Before you proceed to checkout, here’s how to make your order feel extra special

- In the cart drawer or on the cart page, you’ll find a box for notes or special requests, This is where you can personalize your order.

- Let us know if you'd like your item gift-wrapped, Our luxury wrapping includes a premium box, ribbon, and elegant packaging, perfect for a memorable unboxing.

- You can include a short, heartfelt message that we’ll print and add to your package on a premium notecard.

- If you have any other specific requests (e.g., hiding the price, custom delivery instructions, or gift orders without invoices), mention them here.

- Please make sure to enter all gift-related instructions before moving to the checkout page to ensure everything is prepared exactly as you wish.

We stand behind the craftsmanship of every Velora Vie piece, All our jewelry is covered under a 2-year limited warranty from the date of purchase, because timeless elegance deserves lasting confidence.

Covered:
- Manufacturing defects in materials or workmanship

- Faulty clasps, broken chains, or loose stones (not caused by impact)

- Tarnishing or fading under normal wear

Not Covered:
- Damage due to accidents, improper care, or misuse

- Lost items or stolen pieces

- Regular wear and tear (scratches, bends, worn plating)

- Discoloration due to exposure to chemicals, perfumes, or water

- Repairs or alterations made by third parties

- Products without proof of purchase

Note: To keep your jewelry glowing, follow our Care Instructions, Warranty claims must be submitted with the original order number and photos of the issue.

Every Velora Vie piece is crafted to be timeless, but like all things precious, it deserves care and intention, To keep your jewelry radiant and long-lasting, follow these care rituals:

- Keep It Away From ChemicalsBeauty products are for your skin, not your jewelry, Avoid exposing your pieces to perfumes, body lotions, hairsprays, sunscreens, or cleaning agents, as these can dull the shine or affect the plating over time.

- Avoid Water, Sweat & SteamRemove your jewelry before showering, swimming, exercising, or visiting saunas, Even though our pieces are plated with 18K Gold or Rhodium for durability, prolonged exposure to moisture can cause fading or tarnish on the surface.

- Wear It Last, Take It Off First Let your jewelry be the finishing touch to your look, Always put it on after dressing, and take it off before undressing, this avoids snags, pulls, or unnecessary contact that could wear the piece down.

- Store It With Intention Your Velora Vie packaging isn’t just beautiful, it’s protective, Store each piece individually in the pouch or box provided to prevent tangling, scratching, or rubbing between items. Avoid open trays or drawers where dust and humidity gather.

- Clean Gently & Often Use a soft, dry, lint-free cloth to polish your jewelry after each wear, This helps remove skin oils, sweat, and any residue that could lead to tarnish, Never soak or scrub, gentle care preserves the brilliance.

- Travel Smart When traveling, keep each item in its own pouch, Don’t toss them into handbags or cases where they’ll rub against other objects, Treat them like delicate companions.

We are committed to delivering a seamless and exceptional experience from the moment your order is placed.

We partner exclusively with DHL Express to ensure fast, secure, and reliable global delivery.

- Ships with DHL Express

- Free shipping

- 1-day processing | 2–5 days delivery

- Full gift packaging included

- Tracking provided | Fully insured

Read our full shipping & Delivery policy ↗

We accept returns on all jewelry items within 14 days of delivery, as long as they remain unopened, unused, and in their original packaging.

For hygiene and quality assurance, any item that appears handled, worn, or opened will not be accepted for return, this applies to all products.

- 14-Day Return Guarantee

- Returns Must Be Unopened & Unused

- Free Return Shipping Worldwide

- Email or Portal Return Request

- Refund to Payment Method (Up to 20 Days)

- Exchanges or Refunds are Available

- Used or Opened Items Cannot Be Returned

- Keep All Gift Packaging

- Full Refund for Lost or Damaged Orders

Read our full return and refund policy↗