At Velora Vie, we are committed to delivering a seamless and exceptional experience from the moment your order is placed. We partner exclusively with DHL Express to ensure fast, secure, and reliable global delivery.

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1. Processing Time

All orders are processed within 1 business day (excluding weekends and public holidays). Once your order is prepared and packaged, it will be handed over to DHL for shipping.

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2. Shipping Carrier

All orders are shipped via DHL Express, our trusted global logistics partner, ensuring efficient international delivery and real-time tracking capabilities.

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3. Delivery Timeframes

Estimated delivery timeframes from the date of dispatch:

• United Arab Emirates: 1 business day

• All other international destinations: 2 to 5 business days

Delivery time may vary depending on the destination country’s customs procedures.

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4. Shipping Destinations

We ship worldwide. Shipping zones and rates are determined based on DHL’s global zone classification system. Your zone and applicable rate (if any) will be automatically calculated at checkout or according to our pricing strategy.

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5. Shipping Fees

• Free shipping on all orders
  
  

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6. Packaging & Presentation

Every order is packaged to reflect the elegance and distinctiveness of the Velora Vie brand. Each shipment includes:

• Branded gift set

• Signature jewelry box

• Personalized thank-you card
  
  

Gift wrapping and custom message options are available upon request at no additional charge.

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7. Tracking & Delivery Confirmation

A tracking number will be provided via email once your order is dispatched. Delivery may require a signature, depending on the destination and DHL’s delivery protocols. All shipments are insured in full for added security.

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8. Customs, Duties & Taxes

International shipments may be subject to import duties and taxes, which are the sole responsibility of the customer. Velora Vie is not liable for any additional charges incurred during customs clearance.

We are unable to influence or predict customs fees and recommend consulting your local customs authority for more information prior to placing your order.

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9. Lost or Damaged Shipments

All orders are shipped with full insurance coverage. In the event of a lost, missing, or damaged shipment, Velora Vie will offer a full refund or replacement upon confirmation of the issue by DHL.

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Should you have any questions regarding shipping or delivery, please contact us at hello@veloravie.com. We are here to ensure your order reaches you with care, precision, and the highest standards of service.