Orders & Payments
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Simply select your favorite piece, and add it to your cart.
Checkout is smooth, secure, and takes under 60 seconds. -
We accept all major credit and debit cards. Orders are processed in AED (UAE Dirhams), with real-time exchange rates applied at checkout.
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Currently, all payments are processed in AED.
Your bank will handle conversion automatically — no hidden fees, and a 5% discount is applied at checkout to sweeten the rate.
Shipping & Delivery
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We ship globally from Dubai via DHL Express — including the USA, Europe, GCC, and beyond.
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Orders ship in 1–2 days and typically arrive within 2–5 business days worldwide. UAE orders are delivered next-day.
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Some countries may charge import duties — these are paid by the customer at delivery, as per local laws.
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Yes, We offer totally free shipping within the UAE
International orders over AED 1799 (approx. USD 500), will be eligible for free delivery.
Returns & Exchanges
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You have 14 days from delivery to request a return — as long as the item is unused, in original condition, and still sealed (especially for earrings).
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Just email us or use the return portal on our site. We’ll send you a prepaid shipping label and guide you through it.
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Yes — as long as they haven’t been unsealed or worn, due to hygiene regulations.
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Refunds are issued within 7–20 business days after we receive your return. You can also request store credit for faster reuse.
Products & Materials
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Every piece is crafted in 925 Sterling Silver, with a finish of either 18K Gold Plating or Rhodium Plating.
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Yes — our materials are nickel-free and skin-safe, designed for everyday luxury without irritation.
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Store your pieces in the pouch provided, avoid harsh chemicals or perfumes, and remove before swimming or showering. Treat it like treasure — because it is.
Gifting & Packaging
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Every order is delivered in our signature Velora packaging
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Yes — you can add a personalized message during cart stage, and we’ll handwrite it on your card.
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.